Return & Refund Policy

At Everyday Trail Gear, your satisfaction is our top priority! 🥾

We want you to feel confident and happy with every purchase. If you're not completely satisfied with your order, we're here to help. Please review our return and refund policy below.

Return Window

You may request a return within 30 days from the date of delivery.

Return Eligibility

To be eligible for a return, items must be:

• Unused, unworn, and in the same condition as received.

• Returned with their original packaging, including the shoe box, where applicable.

• Free from dirt, odors, damage, or signs of wear beyond what is reasonably necessary to inspect the product.

Items that show signs of use, damage, or alteration after delivery may not be eligible for return, subject to applicable consumer protection laws.

How to Start a Return

1. Contact Us

To request a return, please email our customer support team at:

📧 Email: koraimzu6@outlook.com

Please include the following information:

• Your order number

• The item you wish to return

• The reason for your return

2. Return Approval

Once your return request has been reviewed and approved, we will provide you with:

• Detailed return instructions

• The appropriate return shipping address

Please wait for our instructions before sending any items back.

3. Return Shipping

• Customers may be responsible for return shipping costs for change-of-mind returns, as permitted by applicable law.

• If your item arrives damaged, defective, or incorrect, please contact us before returning it so we can assist you.

• We recommend using a trackable shipping method and keeping your shipping receipt until your return has been completed.

Important: Our business address is not a return address. Please contact us to obtain the correct return address before shipping any items. Returns sent without prior authorization may experience processing delays.

Refund Process

Once we receive and inspect your returned item:

• We will notify you by email regarding the approval or rejection of your refund.

• If approved, your refund will be issued to your original payment method.

Refund Processing Time: Please allow 5–10 business days for the refund to appear in your account after it has been processed. The exact timing may vary depending on your bank or payment provider.

If you have not received your refund after this period, please contact us for assistance.

Non-Returnable Items

Certain items may not be eligible for return, where permitted by applicable law, including:

• Items clearly marked as Final Sale before purchase

• Gift cards, where applicable

Sale or discounted items may still be eligible for return unless clearly identified as final sale or otherwise excluded under applicable law.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

📧 Email: koraimzu6@outlook.com

Please provide:

• Your order number

• A description of the issue

• Clear photos showing the damage, defect, or incorrect item, if applicable

Our customer support team will review your request and help determine the appropriate resolution, which may include a replacement or refund, depending on the circumstances and applicable law.

Important Notes

• Original shipping fees may be non-refundable for change-of-mind returns, where permitted by applicable law.

• Everyday Trail Gear reserves the right to review return requests in accordance with this policy and applicable consumer protection requirements.

• Items showing signs of use beyond reasonable inspection may be subject to return refusal or a reduced refund where legally permitted.

• Nothing in this policy limits or excludes any consumer rights that cannot legally be waived or restricted.

Contact Us

If you have any questions or need assistance with returns or refunds, please contact us:

Everyday Trail Gear

📧 Email: koraimzu6@outlook.com

📞 Phone: 4847445110

Business Address:

2327 Blue Sparkle Dr

North Pole, AK 99705

United States

Please note: This business address is not a return address. Contact us before sending any returns.

Thank you for shopping with Everyday Trail Gear. We appreciate your trust and look forward to being part of your next adventure! 🥾🤍